Question 1

Can I customize the appearance of a toy?

Accepted Answer

Each toy is unique and made according to the customer's wishes, which means you can choose the color, shape, and various modifications of existing toys, or tell us how you imagine your perfect plush friend, and we will do our best to accommodate your wishes.

Question 2

What materials are the toys made of?

Accepted Answer

For making our toys, we use 100% acrylic plush yarn or 100% cotton thread. They are filled with silicone fibers. These materials are hypoallergenic and safe for all ages.

Question 3

Are the plastic eyes safe?

Accepted Answer

The plastic eyes we use for our toys, as well as plastic noses, are secured from the inside and firmly attached to the toys. If you prefer, plastic eyes can be replaced with cotton thread.

Question 4

Can the toys be washed?

Accepted Answer

With each toy, you receive care instructions on the label. All toys are machine washable and do not require special cleaning agents.

Question 5

Are the toys safe for babies and young children?

Accepted Answer

Yes, we strive to use materials and techniques to make our toys completely safe for all ages, but we still advise supervision of young children by a responsible adult.

Question 6

Are the toys handmade?

Accepted Answer

Absolutely. All our toys are handmade with love and care woven into every last stitch.

Question 7

How long does it take from ordering to shipping a toy?

Accepted Answer

If we have the toy in stock, it can be shipped the same day. If it's not in stock, the production time is usually 3-5 business days.

Question 8

How do you ship the toys?

Accepted Answer

Toys are shipped via PostExpress. The shipping cost depends on the weight of each package. They can also be picked up in person in Novi Sad.

Question 9

How can I pay?

Accepted Answer

You can pay for your toy by cash on delivery to the courier, in person, or by bank transfer.

Question 10

Can I modify or cancel my order?

Accepted Answer

If you want to modify or cancel your order, you need to contact us as soon as possible via the email from which you received the order confirmation. Changes are possible until you receive notification that the package is packed and ready for shipping.

Question 11

What is the shipping cost?

Accepted Answer

The shipping cost varies depending on the weight of the package (toy). Most toys do not weigh more than 0.5kg.

Question 12

Can I pick up my toy in person?

Accepted Answer

In-person pickup is possible in Novi Sad. When ordering, please indicate in the notes that you want to pick up in person.

Question 13

What should I do if my package arrives damaged?

Accepted Answer

If the package arrived damaged, contact us immediately by email with photos attached. We will do our best to resolve the issue as quickly as possible.

Question 14

How can you contact us?

Accepted Answer

If you need help or have additional questions, you can contact us via email, WhatsApp, SMS, or message on social media.

Question 15

When can you contact us?

Accepted Answer

Every working day between 8:00-18:00

Frequently Asked Questions

About Our Toys

Orders and Shipping

Contact